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Special Offers

Non-Refundable Offer

Bed & Breakfast
10% Discount

Get a 10% discount on your next stay. This offer is non refundable in case of cancellation. The total price of the reservation will be charged on the day of booking.

Non-refundable

Credit card required at time of booking.

Single Occupancy Promotion

Bed & Breakfast
Price for 1 adult

This promotion is only available for Single use Occupancy

These terms and conditions are intended to regulate the general conditions of hiring the online booking service that we provide through our website. We inform you that you are contracting with Izara Hotels, SCP with CIF J-66175563 and domiciled in Ronda Sant Pere 7, piso principal 08010 Barcelona. Constituted on December 4, 2013 and presented to the Tax Agency of Catalonia with presentation number 20130001055979. You can contact us by phone 34 646199370, email barcelona@izaila.com or at the address above.

We inform you that when a user makes an online reservation, he / she accepts, without reservation of any kind, the terms and conditions of reservation here exposed.

Likewise, HOTEL IZAILA PLAZA CATALUNYA reserves the right to modify these terms and conditions unilaterally and without prior notice. In case of modifications, a notice will be placed on the website, indicating the date of updating of the last modified provisions.

The users and clients undertake to make a lawful, diligent and moral use of the services provided by HOTEL IZAILA PLAZA CATALUNYA.

The category or categories of hotels that are reported in this website, conform to the generalized star system and used in Spain, depending on different parameters.

The online booking service that we provide on our website is intended to make reservations for our rooms at the HOTEL IZAILA PLAZA CATALUNYA.

When accessing the online reservations section, the user must enter the date of entry and exit of the accommodation. Our room search will show you the availability of the different accommodation options for the indicated dates.

Once the different options have been shown the user should review the details and characteristics of each room. It is very important that users review the particular cancellation policies applicable to each of the offers. Specifically, users should review:

  • Availability on selected dates
  • Promotion or discount applicable
  • The applicable cancellation policy
  • The total price

All this information can be visualized in the "details" tab that presents each of the offers as well as in the final form of the reservation, where you must enter your personal data and the data to make the payment.

In the booking form, you must enter the personal data of the person making the reservation, as well as provide the necessary data to manage the online payment.

In the online booking form itself, a breakdown of the total price to be paid for your accommodation (including applicable taxes) will be made, as well as those services included in the price, such as breakfast.

We will include the cancellation policy that is applicable to the chosen offer. It is mandatory that the user reviews the cancellation policy as well as other booking conditions that we will provide on the booking form itself. In order to complete the booking process, both the applicable cancellation policy and the Terms and Conditions of the reservation must be accepted.

The payment of each reservation will be made depending on the chosen offer, the full payment can be made through our online payment platform, or can be made in installments, paying part of the price at the time of reservation and another part of the price in moments after the reservation, depending on the proximity to the date of entry into the accommodation.

Once you have confirmed your reservation and proceeded to complete all the necessary data for the online booking as well as the payment. A confirmation email will be sent stating all the details of your reservation in addition to the invoice for the payment made. The confirmation e-mail of the reservation, will serve as proof of the same, reason why you can present it the day of entrance in the reserved accommodation.

Bookings made through this page will be guaranteed by the credit card provided by the user on the booking form. In case the guest is not present in the accommodation on the day indicated or has to apply a cancellation policy, the corresponding expenses will be charged on that credit card.

The check-in time is at 12:00 and the check-out time will be at the latest at 10:00.

Minors must be accompanied by their parents, guardians or those who have parental authority. It is also forbidden that a child under 18 years of age make an online reservation through our website. Parents, guardians or those holding parental authority shall authorize HOTEL IZAILA PLAZA CATALUNYA to process the personal data of minors, in order to execute the requested accommodation service.

In case the establishment can not offer you the accommodation service that you have booked through our website, HOTEL IZAILA PLAZA CATALUNYA can offer you a different room with similar or better features to the reserved room. The customer will have the right to accept the new reservation offered or reject it and request the price paid for the reservation.

Children under 2 years of age who sleep in the same bed as their parents will not have to pay for accommodation. If they are under 4 years old and sleep in a cot they must pay 20€ per night. In case you need the cot you must notify in advance in order to confirm availability. If the children are over 4 years old they must pay as an adult.

An extra bed can be added with prior notice in order to confirm availability. The price is 40€ per night.


Cancellation Policy

Cancellation policies will be indicated in the selected room or offer. Among the cancellation policies that may be applicable users may find the following:

  • Refundable / standard: free cancellation up to 7 days before the day of arrival. In this case the total amount will be paid at the time of arrival or check-in. A pre-authorization of € 1 will be required on the customer's credit card via POS. In case of cancellation outside the free cancellation period of 7 days before arrival, the total amount of the reservation will be charged to the card used in the reservation.

  • Individual use fee : free cancellation up to 7 days before the day of arrival. The amount must be paid in full at the time of arrival or check-in. A pre-authorization of € 1 will be required on the card via POS. In case of cancellation outside the free cancellation period of 7 days before arrival, the total amount of the reservation will be charged to the card used in the reservation.

  • Non-refundable rate: the money will not be refunded, except in exceptional cases in which the hotel of its own will wants to pay back the amounts paid. The amount will be paid at the time of booking online.

 

These cancellation fees and policies will not allow changes to the reservation. However, the client can contact HOTEL IZAILA PLAZA CATALUNYA and depending on the availability of the rooms as well as the willingness of HOTEL IZAILA PLAZA CATALUNYA, the reservation can be modified.

To proceed with the cancellation of the reservation or to request a modification, you must contact HOTEL IZAILA PLAZA CATALUNYA, either by email to barcelona@izaila.com or through our customer service phone 34 646199370

Data Protection

Upon arrival of the guest, it will be necessary for us to provide the National Identification Document or Passport, in compliance with the regulations on books-registration and entry parts of travelers in hotels and other similar establishments. Therefore once you provide us with your identification document at the time of lodging in our establishment, this data will be transferred to the State Security Corps and Forces.

The purpose of the treatment and conservation of these data is the compliance with the applicable legislation in this matter, for that reason the legislation empowers us for such treatment. We will keep your data as long as it takes to fulfill the obligation imposed, once it is fulfilled, your data will be deleted.

In this case, the rights of access, rectification, cancellation and opposition as well as others that the legislation contemplates, must be exercised before the person in charge of this treatment, which in this case are the State Security Corps and Forces.

Dispute resolution and applicable law and jurisdiction

For any conflicts that may arise between the user and HOTEL IZAILA PLAZA CATALUNYA as a consequence of a breach of these conditions, will be governed by the provisions of current legislation, and the rules of the Spanish Legal Order will apply.

If any of these terms is considered void or unenforceable, such provision shall be deemed not to have occurred and shall not affect the validity of the other provisions.

We inform you that there is a European online out-of-court settlement platform for litigation relating to contractual obligations arising from contracts for the sale or provision of services concluded online between a consumer and a trader resident in the European Union through the intervention of an entity of alternative resolution.

In the event of a conflict or breach of contract, you can submit an online complaint in the portal enabled by accessing this platform from here: https://ec.europa.eu/consumers/odr/main/index.cfm?event = main.home.show & lng = EN

We recommend that before submitting any claim contact us at: barcelona@izaila.com.

For those cases where it is possible to submit voluntarily to a specific jurisdiction, HOTEL IZAILA PLAZA CATALUNYA and the user, will be submitted to the Courts and Tribunals of BARCELONA, expressly waiving any other jurisdiction.

For cancellations done less than 7 day(s), prior to arrival date, hour limit of 12:00 AM, the cancellation fee is 100%.

Credit card required at time of booking.

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